Refund Policy

This Refund Policy outlines the terms and conditions for returns, refunds, and related processes to ensure a fair, transparent, and efficient experience for all customers. By placing an order on our website, you agree to comply with the terms stated below.

1. Eligibility for Refunds

We offer refunds for orders that meet the following criteria:
  • Requests are submitted within the 60-day return window from the date you receive your order.
  • The returned products are in their original, undamaged, and unused condition, with all original packaging and accessories intact.
  • Products are not customized, personalized, or marked as non-returnable (if applicable).
Please note that refunds may be denied if the returned products do not meet the above eligibility requirements, and we will notify you of the decision promptly.

2. Return Process

To initiate a return and request a refund, please follow these steps:
  1. Visit the Contact page on our website to get in touch with our customer service team, and provide your order number, product details, and reason for the return.
  2. Our customer service team will review your request and, if eligible, send you a return authorization (RA) number and detailed return instructions within 1-2 business days.
  3. Package the eligible products securely, include the RA number in the package, and ship the return package according to the provided instructions.
  4. Please retain the return shipping tracking number for your records, as we are not responsible for lost or damaged return packages.

3. Refund Processing Time

Once we receive your returned package, our team will inspect and verify the products within 3-5 business days to confirm they meet the return eligibility criteria.
After verification is complete, we will process your refund within 5-10 business days. The refund will be credited back to the original payment method used when placing your order (e.g., credit card, PayPal). Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.

4. Refund Amount

The refund amount will be equal to the total product price paid at checkout, excluding any promotional discounts applied (if applicable). Since we offer global free shipping, no shipping fees will be deducted from your refund. We do not refund any return shipping costs incurred by the customer, unless the return is due to a product defect, error on our part, or damaged items received.

5. Exceptions to Refunds

Refunds will not be provided for the following cases:
  • Orders returned after the 60-day return window has expired.
  • Products that are damaged, used, or altered by the customer after delivery.
  • Customized or personalized products, unless they are defective or incorrect.
  • Products lost or damaged during return shipping (unless proof of damage/loss is provided and verified).

6. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product (e.g., wrong item, wrong size), please contact our customer service team immediately via the Contact page. Provide photos/videos of the issue and your order number, and we will arrange for a free return or replacement, along with a full refund if requested. We will cover all return shipping costs for such cases.

7. Questions & Support

If you have any questions about our refund policy, return process, or the status of your refund, please visit the Contact page on our website to connect with our customer service team. We will respond to your inquiries promptly and assist you in resolving any issues.